Jet Bus's Privacy Policy
Your Information Is Safe With Us

Jet Bus A trusted online gaming platform committed to providing a safe and enjoyable experience for players in Bangladesh. This Privacy Policy explains how jet bus collects, stores, and uses your personal information.

This Policy jetbus.xyz Applicable to all users of the website, mobile app, and any jet bus services. By accessing or using our platform, you are deemed to have consented to this Privacy Policy.

We believe privacy is not just a legal obligation — it is a vital part of building trust with our members. That is why Jet Bus always upholds the highest standards in protecting your information.

Jet Bus collects your information in several ways. The types of data collected and the methods of collection are detailed below:

Information Collected at Registration:

• Full name, date of birth, and nationality
• Email Address & Mobile Number
• Residential address and postal code
• Preferred username and password

Information Collected During KYC Verification:

• Copy of National ID (NID), Passport, or Driving License
• Recent utility bill or bank statement (for address verification)
• Selfie or live photo (for identity confirmation)

Automatically Collected Information:

• IP address, device type, and operating system
• Browser type and language settings
• Which pages you visited on the platform and how long you stayed
• Gaming activity, betting, and transaction history

Financial Transaction Information:

• BKash, Nagad, or Rocket number (for transaction verification purposes only)
• Deposit and withdrawal amounts and dates
• Partial bank account details (where applicable)

Jet Bus uses your information only for specific, legitimate purposes. We never collect data beyond what is necessary, nor do we use it for any unintended purpose.

Your information may also be used for the following purposes:

• Informing you about promotional offers and bonuses (with your consent)
• Identifying and resolving platform errors and issues
• Analyzing gaming behavior to ensure Responsible Gaming
• Meeting legal and regulatory requirements

Jet Bus never sells your personal information or commercially transfers it to third parties. However, your information may be shared in certain specific circumstances:

• Payment Providers: For transaction processing purposes only, with bKash, Nagad, Rocket, or your bank.
• KYC Verification Service: With authorized third parties for identity and document verification.
• Game Software Providers: Limited data necessary for game operation.
• Law Enforcement Agencies: Upon request from authorities under a court order or legal obligation.
• Audit & Compliance: Upon request by a licensing authority or regulatory body.

All third-party providers are required to comply with Jet Bus's privacy standards and may not use the data they receive beyond the specified purpose.

The Jet Bus website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. Without these, the platform will not function properly.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which parts of the platform are used most and to improve our services.
• Security Cookies: To detect fraud and suspicious activity.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

Jet Bus uses industry-standard technology and practices to protect your personal information. Our security measures include:

• TLS/SSL Encryption: All data transmitted between your device and our servers is fully encrypted.
• AES-256 Storage Encryption: All stored sensitive data is protected with high-grade encryption.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Firewall & DDoS Protection: To keep servers protected against cyberattacks.
• Regular Security Audits: Regular audits conducted by independent security experts.
• Staff Training: All staff receive regular training on data protection.

In the event of a data breach, we will notify affected users within the legally required timeframe and take all necessary steps.

As a Jet Bus member, you have important rights regarding your own information. We respect and support you in exercising those rights:

• Right to Access Your Data: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: You can request a copy of the data we hold about you.
• Right to Object: You may opt out of marketing communications at any time.

To exercise any of the rights listed above, please contact our support team. We will respond to your request within 30 days of receipt.

Jet Bus does not retain your information longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For as long as the account remains active, and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years, as required by legal obligations.
• KYC Documents: A minimum of 5 years after account closure, as required by regulatory obligations.
• Gaming History: For as long as the account remains active, and up to 2 years after closure.
• Support Contact: Up to 2 years after the issue has been resolved.
• Cookies & Session Data: Upon session end, or a maximum of 90 days.

Once the retention period has expired, data is securely deleted or anonymized so that no individual can be identified.

Jet Bus strictly prohibits anyone under the age of 18 from using the platform. We treat the privacy and protection of minors as our highest priority.

• Age verification is mandatory at the time of registration.
• In cases of suspicion, age is re-verified through KYC documentation.
• If a minor is identified, the account is suspended immediately.
• No information from minors is knowingly collected or stored.

If you believe a minor is using our platform, please notify our support team.

Jet Bus may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following channels:

• A clear notice will be displayed on the website.
• Updates will be communicated to your registered email address.
• The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you object to any changes, you may request the closure of your account.

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. Our dedicated support team is always ready to assist you.

• Email: [email protected]
• Live Chat: Available 24/7 via the platform's chat button
• Response Time: Typically within 1–3 business days